Refund Policy

Issued by CALTHERION · caltherion.quest

1. Eligibility for Refunds

Customers may be eligible for a refund if the purchased product or service does not meet the specifications described at the time of purchase, or if a technical issue prevents proper access or delivery. Eligibility applies only to purchases made directly through caltherion.quest and must be supported by valid proof of transaction.

2. Timeframe

Refund requests must be submitted within 14 calendar days from the date of purchase. Requests received after this period may not be considered unless required by applicable consumer protection laws.

3. Refund Process

To request a refund, please contact our support team with your order number, transaction details, and a clear explanation of the issue encountered.

Once your request is received, CALTHERION will review the information and respond within 5 business days. Approved refunds will be processed using the original payment method unless otherwise agreed.

4. Conditions

• Proof of purchase is required.
• The product or service must not have been materially altered or misused.
• Refund approval is subject to verification of the reported issue.
• Processing times may vary depending on your financial institution.

5. Exceptions

Certain items or services may be non-refundable, including customized solutions, completed consulting services, or digital products that have been fully accessed or downloaded. Any specific exclusions will be clearly stated at the time of purchase.

6. Contact Information

For refund inquiries or further assistance, please contact:

CALTHERION
Email: [email protected]
Website: caltherion.quest